Job Listing: Client Service Manager-Project Mgmt

CLIENT SERVICE Manager:

The position requires someone who can build client relationships through knowledge of client requirements.
This manager acts as a liaison between the client and client's management and is accountable for the client experience.
This position will be dedicated to a specific client.


RESPONSIBILITIES INCLUDE:
Fault Management:
Driving all Fault follow-up as it applies to:
- Root Cause Project Management
- Service Action Plans Project Management
- Driving Tier III to improve client documentation for shift associates
- Driving/Tracking Chronic Fault Management
. Managing chronics for the client
– inside/outside of scope
- Tracking/Dashboard Management

Fault Preventive/Health Maintenance
- Driving/Managing Patch Analysis (firmware, security, etc.)
- Formal recommendations routinely to client
- Driving routine performance management (CPU, Disk, I/O, Memory, etc.)
- Driving management of Alarm Tuning and Configuration Management
- Access Privileges Management
- Driving routine audit of platforms

Additional duties:
o Escalation Resolution Owner
o Deal-specific LCM Ops Mgr Interface Point
o Daily Morning Report Analysis
o Provide direction to deal-specific dedicated technical support
o Participate/lead customer facing meetings
o Provide deal-specific action items to Shift Operations Manager


SKILLS REQUIRED:
- Project Operational Development/Planning
- Project Plan Execution/Task Management
- Project Resource Deployment/Management
- Project Operational Administration
- Process Discipline
- Manage by Measurements
- Executive documentation
- Follow-up diligence
- Technical concepts
- Customer Service


REQUIRED EDUCATION:
4 year IT or Computer Science Degree

Required Skills for Client Service Manager-Project Mgmt Job:

About TEKsystems:

Join TEKsystems® and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V