Job Listing: Tech Support Representative - Tier I

POSITION DESCRIPTION & RESPONSIBILITIES: Tech Support will have a high-level of daily interaction with our customers as we roll-out wireless solutions to major hotels, cafes, restaurants, etc. This person will have opportunities to assist with many aspects of our business such as mastering specific hardware, supporting installations, and providing post-installation service and support. The ideal candidate will be highly energetic and interested in working in a small company with lots of responsibilities and opportunities to learn. In addition, this person must be willing to work flexible hours to accommodate our all our clients across the US. This is an entry level position. • Gain an in-depth, working knowledge of an array of wireless hardware. • Report to tech support vertical manager and senior manager • Follow templates and scripts to provide remote technical support to end users • Learn to configure and support the process for wireless connectivity, network addressing, infrastructure design, session management, VPN connectivity, RADIUS authentication as well as general troubleshooting for multiple computer platforms. • Provide end user support including login assistance, wireless device support (wireless PDAs, iPhones, etc), computer troubleshooting, issue resolution and general wireless session problem solving.